Contact information
Contact Us
We'd love to hear from you. Whether you have a question about an order, need help choosing the right bag, or just want to say hi — our team is here to help.
Response Time
We aim to respond to all enquiries within 24–48 hours (Monday–Friday).
Order Support
For order-related questions, please include your order number so we can assist you faster.
Business Hours
Monday – Friday: 9:00 AM – 5:00 PM (SAST)
Closed on weekends and public holidays
Shipping & Returns
For shipping timelines or return requests, check out our Shipping Policy and Refund & Returns Policy — or email us directly and we'll sort it out.