Shipping policy

Shipping Policy

Processing Time
Orders are processed within 1–3 business days.

Delivery Time
Nationwide delivery across South Africa typically takes 7–13 business days from dispatch, via Aramex or The Courier Guy. You'll receive a tracking number by email once your order ships.

Shipping Costs
Free shipping on all orders over R999. A standard shipping fee applies to orders below this threshold, calculated at checkout.

Delays
While we aim to meet the timeframes above, delays can occur due to courier volume, weather, or circumstances beyond our control. We'll keep you updated if your order is significantly delayed.

Incorrect Address
Please double-check your delivery address at checkout. Elouva is not responsible for orders delayed or lost due to incorrect address details provided by the customer.

Questions
Email elouvabusiness@gmail.com and we'll track down your order for you.