Terms of service

Terms of Service

Welcome to Elouva. By accessing or using our website and purchasing our products, you agree to the following terms.

1. General
Elouva sells premium travel essentials to customers in South Africa and, where applicable, internationally. All orders are subject to acceptance and availability.

2. Pricing & Payment
All prices are listed in South African Rand (ZAR) and include applicable taxes unless stated otherwise. We reserve the right to change prices at any time without prior notice. Payment must be received in full before an order is dispatched.

3. Order Acceptance
We reserve the right to refuse or cancel any order, including in cases of suspected fraud, pricing errors, or stock unavailability. If your order is cancelled, you'll receive a full refund.

4. Shipping & Delivery
See our Shipping Policy for full details on delivery times and costs.

5. Returns & Refunds
See our Refund & Returns Policy for full details.

6. Intellectual Property
All content on this website — including images, logos, and text — is the property of Elouva and may not be used without written permission.

7. Limitation of Liability
Elouva is not liable for indirect, incidental, or consequential damages arising from the use of our products or website, to the fullest extent permitted by law.

8. Governing Law
These terms are governed by the laws of South Africa.

9. Changes to These Terms
We may update these terms periodically. Continued use of our website after changes constitutes acceptance of the updated terms.

10. Contact Us
Questions about these terms? Email elouvabusiness@gmail.com.